Language Reference

The process of checking if an air conditioning system is working or not in a server room.

An issue or task that Ash will just know how to do, so assign the ticket to him and don’t think any more about it.

“There’s an Ash for that!’

Even better, than better!

Questioning if information or data, can be backed up on a server.

The instance, that no impending buses have arrived to cause incredible damage, to the servicedesk engineers.

The instance, when an engineer or servicedesk administrator takes a call from a particularly difficult and challenging customer.

The call will likely then require a follow-up call, to discuss a problem or task in infinite detail. This will then waste a lot of time with sometimes no actual outcome or resolution, but the customer wants to vent at someone.

Something that has been simplified to a level, that even Carole can understand it.

The procedure of asking if someone would like a coffee, as a pre-cursor to a meeting or break.

“Are we coffeeing quick!?”

With respect to being given a web address that doesn’t have a hyperlink, or open the browser when clicked, but it is “copy and pasteable”

When an engineer is working on customer site in Corsham, Wiltshire.

The ability for a piece of hardware or software, to be run on a desktop computer.

A piece of computer hardware that ESET Antivirus can be installed on.

An element that is essential for the completion of a designed outcome.

To generously overcomplicate an explanation to a customer, to make it sound a lot nicer than it actually is.

This hopes to have the effect of reducing the level of fallout that could happen, as if the customer actually understood the situation and certain ramifications, they would likely go mental.

The ability to get to somewhere, by using a form of transport.

A matter that needs to be discussed and reviewed by HR

A piece of equipment that can be connected to the Internet.

Access Point accessible, and Health & Safety compliant via a ladder.

No Mobile Elevating Work Platforms (MEWPs) are required,

Email that has been checked using the Mimecast spam filtering system.

An instance where the questioned ServiceDesk ticket, is not in a Priority 1 (P1) situation and all systems and customers are running smoothly.

Checked with the senior engineer (Mr Radley), before allowing for something to be done on a customer system.

To create a PDF file, from a document on screen.

The ability to change the PIN (Personal Identification Number) on a device or system from its current one, to a new one.

Someone who is able to resurrect something, which every other engineer has worked on and failed so far.

The ability to restore a file from a server backup that has been deleted.

A piece of software or processes that can be installed/managed on a server platform.

Anything pertaining to work on a customer server.

During a game of Snooker, where one player plays a shot that forces the opposing player into an impossible shot (a snooker).

When the shit has hit the fan and there is no possible good outcome to a situation.
Someone then needs to call the customer and have a very polite conversation with the customer, thus having a new arsehole ripped for them.

Using a softphone on a computer to make a call, instead of a desk phone.

• (in Surveying) The plotting and calculation between four objects/point of reference.
• (Psychology) A conversation happening between two people, but two further people are brought in by the 2nd party for no real reason, then confuse the matter further.

The ability to change two things quickly, to resolve a problem.

Similar to Swapoverable but relates to the continuity of services, in the event of an outage.

The starting or preparation of communications using Microsoft Teams.

The ability of remote controlling a computer or server with the Teamviewer remote control application.

A covert way of advising someone is having a cigarette outside.

SYNONYM Checking on security

Persons and equipment transported/rescued by Tractor.

When a warning triangle appears on the screen, alerting you to do something.

The de-tangling and re-patching of poorly managed network cabling in a comms rack.

The process of connecting to the office by VPN (Virtual Private Network)

Example:

“You can access the files by VPN’ing into the office.”

“I can’t access the office, it’s not VPN’ing properly.”

The process where a customer site has been upgraded with a new wireless networking system

When the wireless network at site is not working correctly and needs intervention.

A short message, pic or video suitable for Whatsapp/Wotsapp